Connectivity Server Issues
Problem: Power light not illuminated
Steps: Check outlet where power adapter is plugged in. Re-seat power
Problem: Ethernet Link LED not illuminated
Steps: Ensure Ethernet cable is plugged in on both ends. Test
the port on the hub or switch with another device and/or cable. If
necessary, try a crossover cable.
Problem: Online LED not illuminated (but Ethernet Link LED is)
Verify that Connectivity Server can be administered using
FindDevices utility and a web browser.
Connect PC to LAN, test connectivity to Connectivity
Gateway with ConnectionTest utility.
Problem: Forgot local administration password for
Steps: Reset Connectivity Server to factory defaults.
(Factory default password is "password".)
Connectivity Client Issues
Problem: Connectivity Client not able to log into
Steps: Test connectivity to
Connectivity Gateway with ConnectionTest utility.
Resetting to Factory Defaults
If it becomes necessary to reset the Connectivity Server to factory
default settings, perform the following steps:
Ensure that the Connectivity Server has power, and orient it so that
the LEDs on the front are visible.
Gently insert a paperclip straight into the hole in the rear of the
cabinet until it reaches the hidden reset switch, as shown in
the picture to the right.
Depress and hold the switch with the paperclip. Continue holding the
switch until the Power LED blinks off and back on. (Note that the Ser. 1 LED
will also flash rapidly and then stop during this time.)